WhaleCare™
Comprehensive Preventive Maintenance for EV Charging Infrastructure
Blue Whale EV’s WhaleCare is a premium maintenance program designed to keep your EV charging stations at peak performance. Tailored for government facilities, multi-family properties, and commercial establishments, WhaleCare maximizes uptime and extends the lifespan of your assets.
The Benefits Of WhaleCare Preventive Maintenance
Investing in WhaleCare delivers tangible benefits that impact your bottom line and customer satisfaction:
- Maximize Uptime
- Improve Charging Efficiency
- Proactive Issue Identification
- Extend Equipment Lifespan
- Ensure Personnel & Station Safety
- Reduce Long-Term Costs
- Stay Compliant
- Enhance Brand Reputation
Why WhaleCare Is Right For Your Business
The reliability of your EV charging infrastructure can make or break your business reputation. WhaleCare™ offers:
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Comprehensive maintenance for commercial Level-2 and DCFC chargers, regardless of manufacturer
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Detailed reporting and insights to help you make informed decisions about your EV infrastructure
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A proactive approach to prevent unexpected outages and costly repairs
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Customized solutions addressing your specific operational needs and challenges
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Expert technicians trained in the latest EV charging technologies
Choose Blue Whale EV as your trusted partner for reliable, efficient, and customer-friendly EV charging services. We are dedicated to meeting your needs with excellence.
Why Work With Blue Whale EV
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EV charging infrastructure is our core focus, ensuring specialized expertise you can trust.
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Our approved installers work with top EV charging manufacturers.
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We offer white-glove service from experienced EV experts.
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Committed to safety and reliability.
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Tailored solutions for your organization's needs and goals.
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Ongoing training on the latest EV charging technologies.
Our Services
WhaleCare™ goes beyond basic maintenance. We offer a complete approach to EV charging infrastructure care, including:
Courtesy Call + Initial Checks
Make a courtesy call before arrival to check for any specific charger issues.
Verification + Documentation
Verify the EVSE charger model and serial number.
Take 'before' pictures of the screen and cables for documentation.
Safety Precautions
Conduct a safety grounding protection pre-test to ensure no dangerous voltage is present due to wiring or grounding issues.
Visual
Inspection
Perform a visual inspection for scratches, nicks, or cuts.
Document any damage with photos.
Functional Testing
Test the station by plugging in an EV vehicle or Testing Device Adapter for a test charge.
Take 'after' pictures of the screen and cables post-testing.
Cleaning + Maintenance
Wipe the station, screen, and cables.
Wrap cables around the charger.
Check RFID and credit card reader.
Inspect the cable management system.
DCFC Additional Maintenance
Inspect filters, coolants, and replace/top off if necessary.
Vacuum out the inside of the unit to remove dirt and any debris.
Documentation + Completion
Complete a checklist of all tasks performed.
Add service notes for reference.
Fill out the service request submit field for tracking.
What's not Covered
While our preventative maintenance is extensive, some issues may require additional services beyond the scope of WhaleCare™:
Repair of broken screens or other physical damage
Replacement of damaged charging cables
Handling non-charging equipment property damage
Purchasing parts on behalf of the customer
Resolving network connectivity issues
Construction or electrical work requiring permits
If any issues arise, you can trust our dedicated team to keep you informed and provide a clear resolution path.
FAQs About WhaleCare™ Preventative Maintenance
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Service Frequency
Two annual visits per station, with the first scheduled by consultation and the second six months later.
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Charger Compatibility
WhaleCare™ supports multiple brands, with certified technicians servicing both Level-2 and DCFC chargers.
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Cost Reduction
We promptly notify you of significant issues, providing a detailed explanation and cost estimate for informed decisions.
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Charger Compatibility
WhaleCare’s™ proactive maintenance prevents major issues, extends equipment lifespan, and lowers long-term costs.
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Enrollment Flexibility
No minimum stations required. Custom pricing and discounts for multiple chargers.
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Safety Assurance
We prioritize grounding tests, damage inspections, and component verification to ensure safety compliance.
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Future Expansion Planning
WhaleCare™ provides detailed reports after each visit, offering recommendations for future expansion based on current conditions and trends.
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Payment Schedule
Fees are due within 30 days of signing, effective for 12 months and automatically renewing unless 30 days’ notice is given.
Elevate Your EV Charging with WhaleCare™
Invest in reliability, efficiency, and customer satisfaction! Our expert team will design a customized maintenance plan to keep your charging infrastructure running smoothly. Reach out to Blue Whale EV today for your personalized WhaleCare™ quote!
